Refunds and delivery
Delivery
Every pack is a digital download. Straight after payment you land on your download page, and we email you the same link. Links work for 30 days and 5 downloads. Nothing is shipped physically. If a link runs out, reply to your receipt and we will send a new one.
When you get a full refund
- It did not work. The pack will not download or open, and we cannot fix it within 72 hours of you telling us.
- It is not as described. The pack is materially different from its page.
- Changed your mind, before downloading. You ask within 7 days of buying and have not downloaded the pack. For an Exclusive licence, the host may then return to the catalogue.
- Our mistake. You were charged twice, or your payment arrived after the host was already cast exclusively. These are refunded automatically; you do not need to ask.
- Likeness. We ask you to stop using a host because of a credible likeness claim.
Because a downloaded pack cannot be returned, we do not otherwise refund packs after they have been downloaded. This does not affect rights you have under the law of your country.
How to ask
Email help@personifold.com with your licence ID. We reply within two working days. Approved refunds go back to the original payment method through Razorpay and usually arrive within 5 to 7 working days.
Chargebacks
Please email us before disputing a charge with your bank. It is faster for you, and we will make it right.
Cancellations
There are no subscriptions. Every purchase is a one-time payment, so there is nothing to cancel.